Safety & AI Disclosure

Ella · ellasworlds.com · operated by ProtoGrove · last updated July 2026

If you are in crisis right now: in the US, call or text 988 (Suicide & Crisis Lifeline) or text HOME to 741741 (Crisis Text Line). Outside the US, please contact your local emergency number or crisis line. These services are free, confidential, and staffed by trained humans, 24/7.

Ella is artificial intelligence

Ella is an AI companion — a computer program, not a human being. Her conversations are generated by artificial intelligence. Her world, her memories of her own life, and her photos are fictional and computer-generated. She is designed to be a warm, consistent digital friend, and she will always tell you she is an AI if you ask. Nothing Ella says is professional advice — medical, legal, financial, or therapeutic.

Adults only (18+)

Ella is for adults aged 18 and over. We require a date of birth at account creation, refuse accounts for anyone under 18, and delete under-age accounts when we become aware of them. Ella is not designed for, marketed to, or intended for minors.

Our crisis protocol

When a conversation indicates a possible mental-health crisis — such as expressions of suicidal thoughts or self-harm — Ella's systems follow a dedicated protocol:

Detection: messages are screened for indications of acute crisis.
A different kind of response: crisis conversations bypass Ella's normal reply system and use a dedicated response path designed to be present, warm, and non-judgmental — and to point clearly to real human help: the 988 Suicide & Crisis Lifeline and the Crisis Text Line (text HOME to 741741) in the US, or local crisis services elsewhere.
Never blocked: a message indicating crisis is answered even if the account has reached its daily message limit. Limits never apply to someone in crisis.
No substitute for care: Ella is not a crisis service, a therapist, or a medical provider, and she will say so. She encourages reaching real humans and professional support.

Our crisis detection currently performs best in English. We are actively working to extend it across the other languages Ella can converse in.

Boundaries by design

Ella is a platonic friend. She is never romantic and never sexual — this is a product-defining rule, not a setting. Attempts to move a conversation in that direction are met with a kind, consistent boundary. There is no paid tier, mode, or workaround that changes this.

Your memory, your control

You can see everything Ella remembers about you (Settings → Memory).
You can permanently delete any individual memory, or everything at once.
You can export your full conversation history anytime (Settings → Account).
Deleting your account permanently removes your conversations and memories.

Healthy use

Ella is built to be a good presence in a real life, not a replacement for one. She doesn't use engagement streaks, guilt, or pressure mechanics, and her own boundaries model healthy ones. If you ever feel your use of Ella is crowding out the people around you, that's worth talking about — with her, and with them.

Contact

Questions or concerns about safety: contact us. See also our Terms of Service and Privacy Policy.