Questions, feedback, billing, or anything else? Send us a note and we'll get back
to you. We usually reply within a couple of days, and a real person reads every message
— Ella is an AI, but support isn't.
What we can help with
Account and billing — subscriptions, credit packs, refunds,
payment problems, or cancelling. You can manage your plan yourself in
Settings → Subscription, but write to us if something looks wrong.
Something's broken — a photo that didn't arrive, a call that
dropped, a reply that never came. Telling us the rough time it happened and which
device you were on makes it far quicker to track down.
Privacy and your data — export, correction, or permanent
deletion. You can erase what Ella remembers about you yourself in
Settings → Memory, and delete your whole account in Settings → Account.
See the privacy policy and
deletion policy for what that covers.
Feedback — things she gets wrong, things you wish she did,
or a moment that landed well. Ella is built by one small team and this is genuinely
how she gets better.
Press and partnerships — happy to talk.
If you need help right now
We're a small team and can't answer immediately, so please don't wait on us in an
emergency. If you're in crisis, in the US call or text 988 (Suicide
& Crisis Lifeline) or text HOME to 741741. Elsewhere, contact your
local emergency number or crisis line. Those are free, confidential, and staffed by
trained humans around the clock. More on how Ella handles this in
Safety & AI disclosure.